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Do you have enough thinking time?

Most things can wait. In fact, most things should wait.

How many times have you checked your email today? Which takes priority - the thing that was top of your to-do list at 9am, or the email that just dropped into your In Box?

If you’re talking on your landline and your mobile phone rings, what do you do? [...]

Does your service go the extra mile?

The little things that make a big difference

This week, I had the brake cables on my bicycle tightened. They now work better than they’ve ever done.The thing is, that’s not why I went to the bike shop.

Let me explain.

Two days earlier, my front mudguard fell off. Again. It’s one of those indestructible plastic ones, that [...]

Think smart and beat the downturn

Five things you can do right now

Reading the papers, you could be forgiven for thinking it’s the end of the world as we know it. Soaring oil prices, rising food costs, tighter credit, an ailing housing market. Each day brings a fresh wave of bad news.

Time to tighten our belts. In an economic downturn, [...]

Everything's connected

I’ve seen the future – and it’s big. Very big.

I remember it well.

It was 1994, and I was trying to explain the enormous potential of the internet to a sceptical friend.

I could barely contain my enthusiasm.

“It’s big, it’s global and it brings everything together,” I burbled. “Just imagine – shopping online, finding information, [...]

Four things I've learned

…from Starbucks, Eurostar, Tesco and play.com

Four things happened to me this week.

OK, more than four things, but since you haven’t got all day, I’ll give you the short version.

Extra strong – with wings

First, I hung out at Starbucks, which is better than any serviced office I’ve ever seen.  You can stretch one cup [...]