Recently, I phoned a friend of mine. He runs a small consultancy: just him, a friend and a Burmese cat. Plus a big server, and a couple of phone lines. He’s built a very successful business, based on personal service, […]

A few months back, a pop-up popped up in Skype. Would you like to win £1,000? it trilled. Of course I would. I was excited at the prospect – positively thrilled, in fact. All I had to do, it explained, […]