“It doesn’t cost anything to be nice,” said a friend of mine recently, over a caramel latte with wings. What she didn’t add is that not being nice does cost something. Customer goodwill. And sometimes, custom itself. A few days […]

It’s that time of year again: Christmas is a distant memory, you can’t shed those extra pounds and the credit card bills are rolling in. Luckily, there’s always someone else with bigger problems. And Fortune magazine has assembled the 101 […]