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The ultimate test of customer service is how you deal with problems
My holiday in the sunny Dordogne is by now a distant memory. Well, almost. You see when I got back from France, I had a surprise. A nasty one. The car-hire charges came in at double what I was expecting. It’s not the first time [...] Why doing nothing is easier than doing something
Are you throwing money away? I am. For months now, I’ve known that I could get cheaper broadband. In these trying economic times, every penny counts – and we’re talking about pounds here. I know I could do it, and that I should do it. So why [...] Find it, position it, sell it
Last year, somebody sent me flowers for my birthday. It was a lovely gesture, but it’s not the flowers that stick in my mind. Instead, it was the way they were delivered. Not by a surly, shaven-headed driver in a white van. But by a fresh-faced young guy with [...] Whatever happened to WYSIWYP? I was on holiday last week. And it’s left a little bit of a bad taste in the mouth. No, not the croissants, pains au chocolat, brioches and and foie gras. They all went down a treat. The aftertaste I can feel rising in my gorge is the bitter tang of misleading pricing. That’s right. I [...] |
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