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Just what you wanted for Christmas

Three things you won’t find in your stocking

I’ve lost track of the number of people I’ve  spoken to recently who don’t have a marketing plan.

It’s all up here, they tell me on the phone, and I picture them tapping their head.

I know what I want to do, they say. Why would I take [...]

Why is simplicity so complicated?

Easy is the new hard. No, really.

So there you have it.

The all-singing, all-dancing, everything’s-connected National Health Service IT system is to be ‘dramatically scaled back’ (i.e. quietly scrapped).

Mind you, I could have told you that. For two reasons.

First, I got a bad feeling about three years ago, when I did some copywriting on [...]