I’ve been reflecting recently on three service experiences, and how they’ve affected my perception of the brands. The first, unfortunately, involves an embarrassing admission on my part. Having vaunted the benefits of mindfulness and being in the present moment, I […]

I’m having to swallow a bitter pill. And it’s all because of my tablet. My Nexus 7 tablet, which has been my constant companion since I grabbed one of the first off the production line in summer 2012. It was […]

Some years ago, I thought I’d found the one. Yes, the one garage that truly understood me, and my lack of technical sophistication. The one mechanic who was in tune with what I needed, and didn’t hold out false hopes […]

I’ve just returned from a holiday in France. Wall-to-wall sunshine, a stunning view of the Pyrenees, baguettes and cheap plonk. Oh no, that must be a false memory, since I don’t drink any more. But who says you can’t have […]

We’ve just had a bank holiday weekend here in the UK, which means one thing. Rain. Except it it didn’t. Rain, that is. Instead – in the southern half of the country at least – the sun came out, the […]