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Mostly, it’s a good idea. Mostly.
Oh dear. Everybody’s doing it – going informal, that is.
For some, it works brilliantly: my mobile phone fact-finding mission (see below) yielded up some gems. In the cool stakes, Virgin’s number one. They’d be my choice if I was cool.
(I’m not.)
Banks, however, are a different matter. They have a wide
Continue reading Write the way you speak
Products, positioning and the art of segmentation
A couple of months ago, I decided it was time to upgrade my mobile phone. Not just the phone, but the contract – an all-singing, all-dancing service, with web browsing, instant email and WiFi.
Never go shopping with a copywriter. Years ago, I went to to see a play with
Continue reading You have…more than one message
It’s the benefits, stupid
Speak to any copywriter, and you’ll hear a familiar refrain: benefits, not features.
Seems simple enough. But in practice, it’s not always that easy. We all have a natural tendency to describe things literally: ’This is a luxury 4×4 , with soft leather seats, an onboard computer and 15 different seating configurations’.
Those are the
Continue reading Try to see it my way
…or why you should never make assumptions about your audience
“I’ve got a website that’s doing very well,” she said. “But now, I want to target the gay market – the same service, but positioned differently. So I’m going to launch a second site, with copy aimed specifically at them.”
I was intrigued. How was it going
Continue reading I just know they’ll love it
Staying in regular touch with your customers is a great way to ensure they remain customers – your customers, that is. Because if they’re not hearing from you, they’re probably hearing from somebody else.
It’s not practical, of course, to get in front of every customer every week or month, so the next best thing is
Continue reading The truth about blogs
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