When was the last time you saved a Word document as HTML? Never, right? Same here. And yet it’s more than 11 years since Microsoft announced that the document format of the future was HTML. I should know. I announced […]

I remember it well. It was 1994, and I was trying to explain the enormous potential of the internet to a sceptical friend. I could barely contain my enthusiasm. “It’s big, it’s global and it brings everything together,” I burbled. […]

I sat with my doctor, as she logged into the NHS Choose and Book system. It’s a revolutionary new online tool that allows you to select a hospital appointment at the press of a button. “It’s so much easier,” she […]