I’ve been taking part in a marketing experiment. Now usually, I’m quite wary of these sorts of things. Partly, it’s because I’m just naturally wary. And partly, it’s because I don’t like being manipulated. But in this case, price trumped […]

Summer’s here – or at least, in theory it is. It’s mid-August, school is out, and people are on holiday. Never mind that it’s only 15 degrees and we’ve seen more rain in the past few weeks than for the […]

When you’ve got a problem, what do you do? Brush it under the carpet, or fess up and fix it? In my software days, I always went for the latter course of action. Not that I’m innately more honest than […]

Three unrelated themes this time. Except they’re not. They all take something that’s ‘obvious’ and turn it on its head. They’re about coming at something from a different angle, and solving a problem creatively. It’s three whole years since I […]

My broadband was restored last week, after being down for three weeks. Yes, that’s right. Three whole weeks. But there’s nothing more tedious than a rant about bad customer service, is there? So I’ll spare you the ins and outs […]