[Image courtesy of Stuart Miles at FreeDigitalPhotos.net] Eey. Hüü’pü’k. Hitta*l. Püüxi. OK, here’s a challenge for you: can you name this language? (And no, it’s not Klingon.) In case you’re thinking of cutting and pasting the words into Google Translate, let […]

Hey you! started the email, which is always a good way to get attention. Nothing like a little directness. Whatever happened to Copycam? Or have you stopped snapping? And you know what? He was onto something, my direct emailing friend. […]

I’ve been reflecting recently on three service experiences, and how they’ve affected my perception of the brands. The first, unfortunately, involves an embarrassing admission on my part. Having vaunted the benefits of mindfulness and being in the present moment, I […]

So how was it for you? Did you get that iPad Air you wanted, or was it a stripy pullover again? Or socks? Never mind. There’s always next year, when tablets will be faster, cheaper and sexier. In the meantime, grab […]

If I had a penny for every client who’s told me they want to launch a corporate blog, I’d probably have at least 49p by now (that’s almost $0.80 or €0.58). Not a fortune, but you get the point: it […]